Your everyday treatment
My CPAP machine
Choose your model to find its official app and connection instructions.
Connect through the manufacturer's app, using your machine and phone. The links below open official services; the clinic does not receive your login details.
The exact name is shown on the device or its label. If you see “prismaAQUA”, this is the humidifier: also check the name of the Prisma machine.
Connection guides
Keep your phone near the plugged-in machine. Read the app's terms before creating an account or allowing data sharing.
BMCG3X PAP Link · connection depends on installed options
Before you start
The G3X is compatible with PAP Link. Wi-Fi and mobile network connectivity are optional. App features and data transfer methods depend on the version, module and account.
Check with your home healthcare provider: which connection is fitted and enabled on your G3X. Installing an app does not automatically make Wi-Fi or Bluetooth available.
How to access your data
- Ask your home healthcare provider to confirm your device's data transmission method and the appropriate PAP Link procedure.
- Install PAP Link by BMC Medical from your phone's app store.
- Open the app, then follow its instructions to register or pair your device using the confirmed method.
- See the built-in tutorials. If the feature you expect does not appear, ask your provider to check the configuration rather than changing treatment settings.
This guide does not assume that all G3X machines support direct Bluetooth pairing. If data transmission is not enabled, you can still view information on the machine's screen.
LöwensteinPrisma prisma APP · with or without a prismaAQUA humidifier
Identify your model
prismaAQUA is the humidifier, not the CPAP model. The procedure depends on the device to which it is connected. The Bluetooth connection described here applies to a compatible Bluetooth-equipped machine, including Prisma SMART/SOFT plus and max models.
For another Prisma model or a machine with a modem, ask your provider to check compatibility and the transmission method. Remote control is not available on every model.
Bluetooth connection, if compatible
- Install prisma APP by Löwenstein Medical. Put the machine in standby near your phone and turn on your phone's Bluetooth.
- In prisma APP, choose the option to add a new treatment device.
- Select your model and follow the instructions to activate pairing mode.
- Start the search in the app and check that the detected device is yours.
- Confirm pairing using the code shown by the machine. A user account is offered, but some features can be used without an account.
ResMedAirSense 11 / S11 myAir · app and European patient portal
Set up myAir
Use the myAir by ResMed EMEA app for France. Some support features require the mobile app and Bluetooth pairing with the AirSense 11.
Pair your AirSense 11
- Install myAir, plug in your AirSense 11 and turn on Bluetooth on your phone.
- Open myAir and create an account, or sign in to your existing account.
- For your first device, select AirSense 11 and follow the steps in the app.
- If you already have an account, open Profile → My equipment → Pair Bluetooth (French menus: Profil → Mon équipement → Associer Bluetooth).
- Complete pairing by following the on-screen instructions. Then view the information available in myAir.
The myAir web portal also lets you view available data. It does not replace the app for Bluetooth pairing features.
PhilipsDreamStation 2 DreamMapper · Bluetooth pairing
Set up DreamMapper
DreamMapper lets you view treatment information transmitted by the DreamStation 2 and access Philips support resources.
Pair your DreamStation 2
- Install DreamMapper, open the app and create an account, or sign in.
- Plug in the DreamStation 2, turn on your phone's Bluetooth and keep the two devices close together.
- Start the pairing procedure in DreamMapper and follow the instructions.
- A six-digit code appears on the DreamStation 2. Depending on your phone, enter this code in the app or confirm using the machine's therapy button within the time shown.
- Check that pairing has been confirmed, then allow the app to retrieve the data.
Be sure to use the DreamStation 2 guide provided here: the controls on the older DreamStation with a rotary dial are different.
SEFAMNéa SEFAM Access Lite · patient app
Choose the patient app
The Néa is compatible with SEFAM Access Lite. SEFAM Access Pro is intended for professionals. The connection and available features depend on the equipment and its configuration.
Getting started with your Néa
- Install SEFAM Access Lite from your phone's app store.
- Keep the Néa plugged in nearby, turn on your phone's Bluetooth and grant the app the permissions it needs to connect.
- Open the app and follow its procedure for adding a Néa device. Check that the device shown is yours before confirming pairing.
- If the device is not found, ask your provider to check that Bluetooth communication is enabled on the Néa and that the configuration is compatible.
- Then view the dashboard and available tutorials. For a Wi-Fi or modem connection, follow the installation-specific instructions supplied by your provider.
Detailed instructions for your device are available in the Néa patient manual on the official download page.
If the connection does not work
A few checks
before asking for help.
- Check the exact model, the correct app and the installed options.
- For Bluetooth pairing, move your phone closer to the plugged-in machine and check the app's permissions.
- Check that you are using the account and region appropriate for your installation.
- If data are still missing, contact your home healthcare provider or the manufacturer's support service. A missing feature may depend on the module or configuration.
Links and information checked on 6 October 2026 with manufacturers and their app listings. Menus may change with new versions. Each external link opens a service governed by its publisher's own terms and privacy policy.
